AI Software Engineer

4w4 weeks ago

UJET

Los Angeles, US · Full-time · $150,000 – $165,000

About this role

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We're looking for an AI Software Engineer to help build the next generation of UJET's AI products: Spiral and AXO.

This is a high-impact role for someone who thrives in ambiguity, enjoys moving across the stack, and wants to turn cutting-edge model capabilities into real-world product experiences. One day you might be building agent workflows in Python, the next shipping customer-facing features in TypeScript, improving evals and reliability, or designing systems that process large-scale conversational data securely and efficiently.

You'll work across backend systems, AI services, product features, APIs, and infrastructure. This role is ideal for an engineer who is deeply practical about AI: someone who uses AI-assisted development naturally, understands how to build with and around LLMs, and cares about reliability, performance, and user impact as much as model quality.

We value curiosity highly. The best people in this role are excited to dig into messy problems, ask good questions, and iterate until the system is measurably better. You'll partner across engineering, product, and design to translate ambiguous product ideas into robust technical systems.

Requirements

3-5 years of professional software engineering experience, with strong hands-on experience building production systems.
Strong experience as a generalist engineer who can move fluidly between backend systems, frontend, AI services, APIs, and product development.
Excellent programming skills in Python and TypeScript.
Experience shipping AI agents, LLM-powered applications, or other production AI systems, including prompt and tool orchestration, evaluation, and cost/reliability tradeoffs.
Strong product instincts and comfort working in ambiguous environments where the right solution is not immediately clear.
Deeply practical about AI: uses AI-assisted development naturally and understands how to build with and around LLMs.

Responsibilities

Build and own product and platform capabilities across Spiral and AXO, from early prototypes to production systems.
Design and implement AI-powered workflows, agent capabilities, and backend services that are scalable, secure, and reliable.
Develop high-performance APIs, async workers, and application logic in Python and TypeScript.
Ship user-facing product features and internal tools that make advanced AI systems useful and intuitive for customers.
Architect and improve data ingestion, parsing, and analysis pipelines that transform raw customer interaction data into structured, actionable insights.
Own infrastructure and deployment patterns on AWS/GCP, with a focus on reproducibility, observability, security, and cost efficiency.
Improve system quality through evaluation, monitoring, logging, alerting, and operational best practices.
Help define engineering standards, review code, and mentor teammates working on distributed systems and AI applications.

Benefits

Work on cutting-edge AI products that redefine customer experience in contact centers.
High-impact role with ownership across the full stack, from prototypes to production.
Collaborate with a team that values curiosity, iteration, and measurable improvement.
Opportunity to shape engineering standards and mentor teammates on distributed systems and AI applications.