Product Manager - Salesforce Platform

1w1 week ago

Thomson Reuters

Bengaluru, IN · Full-time · INR 3,000,000 – INR 6,000,000

About this role

Reuters is seeking a highly skilled Product Manager, Salesforce Platform to join our Commercial Platforms team. You'll shape how teams sell, support, and serve customers by evolving Salesforce across a complex, multi-business environment. This improves usability, standardizes where it adds value, and enables automation and compliance at scale.

The team operates three Salesforce instances across business units, with primary integration to Zuora CPQ and billing. They're incorporating Salesforce RCA for global cross-sell and using Service Cloud for omnichannel support with Agentforce AI automation. This role ensures Support integrates into the wider ecosystem, not bolted on, and owns Lead integrations from Eloqua to HubSpot.

Day-to-day involves owning product discovery and delivery for Sales and Service workflows, aligning stakeholders across Sales, Support, and Operations. Standardize intelligently across instances for data, controls, and reporting. Drive roadmap alignment for CPQ realities and integrate Support into end-to-end journeys with AI-enabled automation.

Improve B2B sales motion by optimizing workflows and handoffs from self-serve to seller assist. Prototype workflows early using tools like v0 to validate and build confidence. Evolve Lead lifecycle with definitions, routing, SLAs, and data quality in a multi-stakeholder environment.

Hybrid work model offers 2-3 days a week in the office with seamless digital-physical connection. Flex My Way provides supportive policies for work-life balance. Join a team progressing AI automation and scalable operating models.

Requirements

6+ years product management experience delivering workflow/platform capabilities in a multi-stakeholder environment.
Strong ability to map and improve business processes, align stakeholders, and drive outcomes.
Working knowledge of Salesforce Sales Cloud and Service Cloud (enough to partner effectively with admins, architects, and engineers).
Experience with lead lifecycle / marketing automation integrations (Eloqua and/or HubSpot or similar).
UX mindset and comfort using prototyping tools to validate solutions and drive adoption.
Strong communication skills (clear requirements, decision logs, roadmap updates) and an outcome-driven approach.

Responsibilities

Own product discovery and delivery for Salesforce Sales and Service workflows, translating business process needs into usable, adoptable solutions.
Align stakeholders across Sales, Support, Commercial Excellence, Commercial Policy, Business Operations, and front-end product teams—driving clarity, prioritization, and decisions.
Standardize intelligently across three Salesforce instances, defining what should be consistent (data definitions, controls, reporting) vs. configurable by business unit.
Drive roadmap alignment across CPQ realities (Zuora CPQ today, RCA for cross-sell in one BU), ensuring a coherent seller experience and scalable operating model.
Integrate Support into the end-to-end journey, including omnichannel service, digital self-serve, and AI-enabled workflow automation.
Own Lead lifecycle and integrations, evolving from Eloqua-centric to supporting growing HubSpot demand (definitions, routing, SLAs, data quality).
Improve the transactional B2B sales motion by removing unnecessary subscription-style gates and hard stops, optimizing fast-turn workflows, and improving handoffs between self-serve → seller assist → self-serve.
Prototype and validate workflows early (journey maps, clickable prototypes; tools such as v0 are a plus) to build stakeholder confidence and reduce delivery risk.

Benefits

Hybrid Work Model: flexible hybrid working environment (2-3 days a week in the office depending on the role) with seamless digitally and physically connected experience.
Flexibility & Work-Life Balance: Flex My Way set of supportive workplace policies designed to help manage personal and professional needs.