Senior Product Manager – AI Platform & Integrations

4w1 month ago

American Express

London, GB · Full-time · £100,000 – £130,000

About this role

Define and build the platform capabilities powering American Express's membership personalization platform, focusing on tools, integrations, gateways, and agentic capabilities. This role shapes how Amex leverages GenAI and Agentic Frameworks to deliver scalable, actionable customer experiences. You will define the strategy and roadmap for these platform capabilities.

Collaborate closely with Engineering, Data Science, Business Development, and Go-to-Market partners to translate business opportunities into technical capabilities. Drive the development of APIs, contracts, adapters, and platform services that enable reliable and scalable execution of recommendations. Balance short-term delivery needs with long-term platform scalability.

Work in a highly collaborative cross-functional environment within Amex Digital Labs, operating in a regulated financial services setting. Partner with internal teams and external partners to simplify how they connect to the platform and consume its capabilities. Success requires aligning diverse stakeholders around a common vision and driving execution across multiple teams.

Identify opportunities to use GenAI and agentic technologies to improve how recommendations are delivered, executed, and optimized. Establish product metrics and adoption goals to guide investment decisions and platform improvements. Communicate product strategy, trade-offs, and outcomes to senior leaders.

Requirements

Experience as a Product Manager leading complex platform or infrastructure products.
Experience building APIs, integration platforms, developer platforms, shared services, or other highly technical products.
Experience working closely with engineering teams to deliver highly technical products from concept through launch and adoption.
Hands-on experience building or launching GenAI-powered products, agentic systems, AI tooling, or related platform capabilities.
Understanding of concepts such as tool use, agent orchestration, retrieval, context management, and emerging standards such as MCP.
Demonstrated ability to translate business goals into technical capabilities and product roadmaps.
Excellent communication skills and the ability to influence technical and non-technical stakeholders.
Proven ability to operate effectively in highly regulated cross-functional environments.

Responsibilities

Define the strategy and roadmap for the platform’s tools, integrations, APIs, gateways, and agentic platform capabilities.
Partner with Engineering to build reusable services and integration patterns for adoption across multiple products and business lines.
Work with internal teams and external partners to simplify how they connect to the platform and consume its capabilities.
Drive the development of APIs, contracts, adapters, and platform services for reliable and scalable execution of recommendations.
Identify opportunities to use GenAI and agentic technologies to improve recommendation delivery, execution, and optimization.
Establish product metrics and adoption goals, using data to guide investment decisions and platform improvements.
Balance short-term delivery needs with long-term platform scalability, reliability, and maintainability.
Communicate product strategy, priorities, trade-offs, and outcomes to senior leaders and cross-functional stakeholders.