Data Product Manager - Workforce & Intelligent Routing

1w1 week ago

Capital One

McLean, US · Full-time · $149,800 – $205,100

About this role

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative customer experiences through technology. Our investments in growth and transformation build a company with scale, brand, capabilities, talent, and values to thrive in the digital revolution.

The Workforce & Intelligent Routing platform powers how the enterprise connects customers with the right expertise at the right moment. This team builds the intelligent data backbone optimizing our global workforce at the intersection of human capital and machine intelligence.

As a strategic architect, define the long-term approach for workforce data consumption across the organization. Partner with Card Data, Enterprise Data, and Technology teams to create foundational assets, not silos.

Act as a human-centered data evangelist and technical translator, building products that solve complex problems for diverse users. Demonstrate proficiency in Capital One's Product Framework: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.

Requirements

At least 3 years of experience working in Product Management
Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related)
Master's Degree in a quantitative field or MBA with quantitative concentration
Strategic architect excited by defining approaches and long-term strategies
Enterprise influencer skilled at partnering across data and technology teams
Human-centered data evangelist focused on solving problems behind data points
Technical translator able to engage data engineers and executives

Responsibilities

Define the approach and long-term strategy for how workforce data is consumed across the organization
Partner with Card Data, Enterprise Data, and Technology teams to build foundational data assets
Build human-centered data products that solve complex problems for diverse user groups including agents and customers
Translate technical details on publishing patterns and ecosystem architecture to executive stakeholders
Create the intelligent data backbone that optimizes workforce efficiency and customer connections
Drive innovative data products at the intersection of human capital and machine intelligence
Obsess over customer needs to reimagine and innovate workforce solutions