Principal Product Manager - POS Ordering

4w1 month ago

Toast

US · Full-time · $149,000 – $304,000

About this role

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best. The POS Ordering team owns the most foundational product in Toast's portfolio: the ordering experience that runs in every Toast restaurant, every single day.

When a server takes a table's order, when a cashier rings up a guest, when a kitchen gets a ticket — POS Ordering is what makes it happen. Across millions of daily interactions, this product must be fast, reliable, and intuitive under real restaurant pressure.

This is a high-ownership, high-visibility role that requires equal parts operational rigor and strategic ambition. You'll be the person who knows this domain more deeply than anyone — and who brings the team, partners, and customers along for what's next.

There is meaningful opportunity to deepen workflow capabilities for complex enterprise operators, build more tailored experiences for distinct cuisines and sub-segments, and connect with AI-powered capabilities being explored across the organization. This role sits at the center of keeping a mission-critical domain healthy while actively shaping where it goes next.

Requirements

Proven experience owning a complex, operationally critical product at scale — you understand what it means to be responsible for something that can't go down while still driving meaningful forward progress.
Ability to think in segments: you understand that 'restaurants' is not a monolith, and you can identify where sub-segment or cuisine-specific needs warrant differentiated product investments.
Experience making tough calls about what gets prioritized now versus later in a high-traffic, mission-critical domain.
Strong strategic ambition combined with operational rigor to keep a foundational product healthy while shaping its future direction.
Ability to serve as a domain expert and connective tissue across multiple R&D teams contributing to the same product surface.
Deep customer empathy and comfort working directly with operators in high-pressure, real-world environments.

Responsibilities

Own the end-to-end POS Ordering product strategy — maintaining the reliability and performance of a product that millions of restaurant workers depend on daily, while identifying and driving the next meaningful bets that differentiate Toast's ordering experience.
Define what 'healthy' looks like across quality, performance, and operational metrics, and build the systems to stay ahead of issues before they become customer problems.
Drive innovation in the ordering workflow: identify the highest-leverage opportunities to improve speed, flexibility, and intelligence in how restaurants take orders.
Develop and maintain a clear point of view on the role AI plays in POS Ordering — staying closely connected to AI exploration across Toast and ensuring the roadmap reflects the right bets at the right time.
Work directly with restaurant operators — from independent owners to large enterprise groups — to deeply understand how ordering workflows actually run under real-world pressure.
Navigate a high-traffic domain by serving as the expert and connective tissue — providing guidance on what belongs in POS Ordering and why, and connecting the dots across workstreams so the ordering experience stays coherent and intentional.
Translate insights from operator interactions into product decisions that scale across the whole market.

Benefits

High-visibility role at the center of Toast's most foundational product
Opportunity to shape the future of AI-powered capabilities in restaurant ordering
Work directly with restaurant operators from independent owners to large enterprise groups
Own a product that runs across millions of daily interactions in real restaurant environments